RK Social Communications offers the following services and are happy to flex according to customer needs. If you would like any further information please contact me at

* CRM strategy development including customer segmentation & journey development.
* Social audit & gap analysis – identifying social media opportunities
* Social & content strategy – development of strategies depending on business objectives eg understanding channel role & content requirements
* Social campaign planning & management – delivering plans to meet objectives
* Social customer service – set up & development of teams & process
* Influencer management – guidelines, process & set up
* Brand reputation & crisis management – identifying risks & set up of processes to enable effective management, especially in social channels
* Social media training – tailored to your needs and delivered in association with leading peer Simon Preece
* PR planning – integrated with social
* Reviews – understanding the power of peer to peer recommendation to deliver conversion
* Public speaking – sharing the goodness of social!
* Copywriting – across channels eg email, social, website, development of tone of voice etc